Privacy policy
We would like to retain your details to complete your order, for internal marketing research analysis and to contact you in the future about products and services from Just Green.If you do not want us to use your information in this way, please contact us by post, telephone, fax or email at sales@just-green.com .
We do not release, sell or make available your details to any third party for its own use. We do not send unsolicited random marketing emails to personal email addresses (known as spam). We value with high regard your privacy and the protection of that. Any data or information collected about you will only be used lawfully in accordance with the Data Protection Act 1998.
Information collected includes: · Name· Address· Phone number· Email address· Credit card / Debit cards
We endeavour to store accurate and up to date information. Changes can be made to any data we store about you by emailing us at sales@just-green.com where any inaccuracies will be addressed immediately.
Returns and guarantee
We pride ourselves on the quality of our products, perishable and non perishable goods and we want our customers to be pleased with their purchase. However in the event that you are not completely satisfied with your purchase we acknowledge that you may want to return the item. Just Green cannot accept any items that have been opened or damaged and are not fit for resale.
For Live Products
Purchases of our live natural products should arrive in perfect condition. If for any reason the product is damaged or defective upon receipt, we will either send replacement product as soon as possible or refund the purchase. Claims / notification would need to be lodged within 24 hours of receipt.Due to the nature of biological control and circumstances of application being beyond our control, no guarantee of effectiveness can be given. Quality of product on arrival can of course be expected.
For Non perishable Products
We operate a no nonsense guarantee which means that if for any reason you are unhappy with your purchase you should contact us within 14 days to arrange a return. We will replace the item promptly or issue a full refund for the price you paid for the item.
Defective items
Items can be returned to us if they are defective. Please note that we can only accept returns of items that have been opened if they are defective. If you are returning the item because of an error on our part or because the item is defective we will refund the costs of returning the item to us.
Returning an item
To return an item to us please contact customer services on 0800 3896002. The package should be wrapped securely and sent to our address below, enclosing a note detailing your name and address and the reason for the return including any faults.Just Green Ltd, Returns Department, Unit 14 Springfield Road Industrial Estate, Burnham-on-Crouch, Essex CM0 8UA.
For your protection we would recommend use of a receipted delivery service.This returns policy does not affect your statutory rights.
Cancelling an item
Under the United Kingdom’s Distance Selling regulations, you have the right to cancel the contract for purchase of any item within 7 working days, beginning the day after the delivery date.
If you decide to cancel, please inform us by contacting customer services on 0800 389 6002 and return the goods to us unopened and in their original condition.
We regret that we cannot accept cancellation of contracts for items where the packaging or seals have been broken.
To cancel, return the item to us with the sales order and delivery note confirming that you wish to cancel.
The return address is : Just Green Ltd, Cancellations Department, Unit 14 Springfield Road Industrial Estate, Burnham-on-Crouch, Essex CM0 8UA.
Please note you will be responsible for the costs of returning any items to us, unless they were delivered in error or were faulty.
Complaints
Hopefully you will never need to make a complaint. However if you have a problem or query please contact us by phone 0800 389 6002, fax 01621 785088, email sales@just-green.com or write to us at : Just Green Ltd, Unit 14 Springfield Road Industrial Estate, Burnham-on-Couch, Essex CM0 8UA.
We will acknowledge your complaint by mail or letter within 5 working days and aim to resolve the complaint within 14 days. If we are unable to resolve the complaint within this timeframe we will keep in contact with you to explain the situation.
Online payments :
acceptable credit card payment instruments are :Visa, Mastercard, Debit cards Delta, Electron, Switch, Solo.